Job Description
Join our dynamic team as an immediate hire Help Desk Support Specialist in San Jose! We're seeking a tech-savvy professional to deliver exceptional user support and resolve technical issues efficiently. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment. Apply today and start making an immediate impact!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Diagnose and resolve system malfunctions via remote and on-site support
- Document all incidents, resolutions, and asset changes in ServiceNow
- Train users on IT security best practices and system usage
- Collaborate with cross-functional teams on system upgrades
- Manage user access permissions and account provisioning
- Monitor system performance and report recurring issues
Qualifications
- 2+ years of help desk or technical support experience
- Proficiency in Windows/macOS, Active Directory, and Office 365
- CompTIA A+ or similar certification preferred
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work flexible hours including occasional weekends
- Bachelor's degree in IT or related field preferred