Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Plano, TX! We're seeking a tech-savvy professional to deliver exceptional user experiences while supporting our growing enterprise client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic work environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1-2 support for cloud applications (Microsoft 365, Azure)
- Document tickets in ServiceNow with detailed resolution steps
- Collaborate with network/security teams on escalated incidents
- Train users on cybersecurity best practices
- Manage asset inventory and deployment lifecycle
Qualifications
- 2+ years of enterprise help desk support experience
- CompTIA A+/Network+ certifications (or equivalent)
- Proficiency in Active Directory and Group Policy
- Strong troubleshooting skills for endpoint devices
- Experience with remote support tools (TeamViewer, SCCM)
- Excellent written/verbal communication skills
- Ability to work flexible shifts including on-call rotations