Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Lincoln, NE! We're seeking a customer-focused professional to deliver exceptional technical support to our growing organization. Enjoy competitive benefits, professional growth opportunities, and a collaborative work environment. If you're passionate about solving technical challenges and helping others thrive, apply today!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware, software, and network issues
- Document all interactions and resolutions in ticketing systems
- Collaborate with IT teams on complex technical escalations
- Deploy and configure workstations, peripherals, and software
- Conduct user training on IT systems and best practices
- Maintain asset inventory and software licensing compliance
Qualifications
- Associate degree in IT or equivalent experience required
- 2+ years in technical support or help desk role
- Strong knowledge of Windows/macOS, networking fundamentals, and cloud services
- Excellent troubleshooting skills with diagnostic tools
- Customer service mindset with patience and clear communication
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems (e.g., ServiceNow, Jira)