Job Description
Join our dynamic team as a Help Desk Support Specialist in beautiful Colorado Springs! We provide all necessary equipment, so you can focus on delivering exceptional technical support. InnovateTech Solutions offers a collaborative environment where your IT expertise will directly impact our clients' success. Enjoy competitive benefits, professional growth opportunities, and the chance to work with cutting-edge technologies.
Responsibilities
- Provide first-class technical support for hardware, software, and network issues
- Diagnose and resolve user problems efficiently using remote support tools
- Document all incidents, resolutions, and asset information in IT service management systems
- Train end-users on new technologies and best practices
- Collaborate with IT teams to implement system improvements
- Manage inventory and distribution of company-provided equipment
Qualifications
- 2+ years of experience in IT help desk or technical support
- Proficiency in Windows, macOS, and network troubleshooting
- Excellent communication and customer service skills
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work independently and prioritize multiple tasks
- Valid Colorado driver's license (for occasional equipment transport)