Job Description
Join our dynamic team as a Help Desk Support Specialist in Glendale, AZ! We're seeking a tech-savvy professional to deliver exceptional user support and resolve technical challenges across our organization. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment where your problem-solving skills shine. Apply today to launch your career in IT support!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote desktop for hardware/software issues
- Diagnose and resolve network connectivity, OS, and application problems
- Document incidents, solutions, and assets using ITSM tools (ServiceNow/Jira)
- Assist with hardware/software installations, configurations, and updates
- Train users on system best practices and security protocols
- Collaborate with network and security teams on escalated issues
- Monitor service ticket queues and maintain SLA compliance
Qualifications
- 2+ years of experience in IT help desk or technical support role
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills with network diagnostics tools
- Excellent communication and customer service abilities
- Experience with ITSM platforms (ServiceNow preferred)
- Ability to work flexible hours including occasional on-call duties
- Valid driver's license and reliable transportation