Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Saint Paul! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical issues efficiently. This is your opportunity to launch your career in IT with immediate start and comprehensive training provided.
At TechSolutions Inc., we foster a collaborative environment where your problem-solving skills shine. You'll be the first point of contact for internal staff, troubleshooting hardware/software issues and ensuring seamless daily operations. If you're passionate about technology and helping others, apply today!
Responsibilities
- Provide Tier 1 technical support for desktops, laptops, printers, and mobile devices
- Diagnose and resolve software/hardware issues using remote tools and ticketing systems
- Assist with network connectivity, email configurations, and account management
- Create and maintain detailed documentation of support procedures and solutions
- Collaborate with senior IT staff on escalated technical issues
- Conduct user training on new software and systems
- Monitor help desk ticket queues and ensure SLA compliance
Qualifications
- 1+ years of technical support experience or relevant internship
- Proficiency in Windows OS, Microsoft Office Suite, and basic networking concepts
- Strong troubleshooting skills with ability to diagnose complex issues
- Excellent communication and customer service abilities
- CompTIA A+ certification preferred (or equivalent experience)
- Ability to work independently and in a team environment
- Valid driver's license and reliable transportation