Job Description
Join our award-winning IT team in Mesa, AZ! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. This role combines technical problem-solving with outstanding customer service in a dynamic, fast-paced environment. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Arizona's most vibrant tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Provide remote and on-site technical support via phone, email, and chat
- Manage IT asset inventory and software deployment processes
- Create and maintain technical documentation for knowledge base
- Collaborate with network and security teams on complex incidents
- Train users on new systems and security protocols
- Monitor ticket queues and maintain SLA compliance
Qualifications
- 2+ years of hands-on help desk or desktop support experience
- CompTIA A+ or equivalent technical certification required
- Proficiency in Active Directory, Office 365, and cloud services
- Strong diagnostic skills for hardware/network troubleshooting
- Exceptional communication and customer service abilities
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Valid Arizona driver's license for occasional site visits