Job Description
Join our dynamic IT team in Boston as a Help Desk Support Specialist! We provide all necessary equipment to ensure your success. As a key member of our support infrastructure, you'll deliver exceptional technical assistance to employees while maintaining high system uptime. This role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage ticketing systems with SLA adherence and documentation
- Deploy and configure company-issued equipment (laptops, peripherals)
- Assist with network connectivity and security protocols
- Train users on new technologies and best practices
- Collaborate with vendors for escalations and equipment maintenance
Qualifications
- 2+ years of IT help desk or desktop support experience
- Proficiency in Windows 10/11, macOS, and Microsoft Office 365
- Strong networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent troubleshooting and customer service skills
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to lift 15lbs for equipment deployment
- Valid driver's license for equipment logistics