Job Description
Join our dynamic Irvine-based team as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical issues for our growing client base. Enjoy a collaborative environment, cutting-edge technology, and competitive benefits including health insurance and 401K matching. If you're passionate about problem-solving and user support, apply today to launch your career in Southern California's tech hub!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Provide Tier 1/2 technical assistance for 500+ end-users across diverse departments
- Document all incidents, solutions, and hardware configurations in ServiceNow
- Install, configure, and maintain desktop/laptop systems and peripherals
- Collaborate with IT infrastructure team on network and security escalations
- Develop user documentation and training materials for common systems
- Monitor ticket queues and maintain SLA response time standards
Qualifications
- 2+ years of enterprise-level help desk or desktop support experience
- CompTIA A+ or equivalent technical certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong diagnostic skills with hardware (PCs, printers, mobile devices)
- Excellent written/verbal communication and customer service abilities
- Experience with ticketing systems (ServiceNow preferred)
- Basic network knowledge (TCP/IP, DNS, DHCP)
- Ability to work flexible hours including occasional on-call support