Job Description
Join our dynamic IT team in Laredo, TX as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and resolve technical challenges. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment. Apply today to become part of our innovative tech community!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document incidents, resolutions, and knowledge base articles
- Collaborate with IT teams on system upgrades and security patches
- Train users on new technologies and best practices
- Monitor network performance and troubleshoot connectivity issues
Qualifications
- 2+ years of technical support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification preferred
- Proficiency in Active Directory, Office 365, and remote desktop tools
- Strong diagnostic and problem-solving abilities
- Excellent communication skills in English and Spanish
- Ability to prioritize tasks and work under pressure
- Experience with ticketing systems (ServiceNow/Jira)
- Valid Texas driver's license (occasional onsite support)