Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Anaheim! We're seeking tech-savvy professionals to deliver exceptional user support and resolve technical challenges. This is your opportunity to launch your career with a forward-thinking company offering competitive benefits and immediate start dates.
Why Join Us? Flexible schedule, ongoing training, and a collaborative environment where your problem-solving skills make a real impact.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and in-person technical support via ticketing systems
- Document troubleshooting steps and maintain knowledge base articles
- Collaborate with network and security teams for complex escalations
- Train users on new technology implementations
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 1+ years of technical support experience or relevant certification
- Proficiency in Active Directory, VPN, and cloud platforms (Office 365, G Suite)
- Strong diagnostic skills with hardware peripherals and software applications
- Exceptional communication and customer service abilities
- CompTIA A+/Network+ or equivalent certification preferred
- Ability to work flexible shifts including weekends