Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Minneapolis! We provide all necessary equipment including laptops, monitors, and peripherals to ensure your success. This role offers hybrid work options and opportunities for growth in a supportive environment. Our company culture values innovation and employee development, making this an ideal opportunity for tech professionals seeking career advancement.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote access
- Manage ticketing system with SLA adherence
- Deploy and configure company-provided equipment
- Document solutions in knowledge base
- Collaborate with network and security teams
- Conduct user training on new systems
Qualifications
- 2+ years of help desk or technical support experience
- Proficiency in Windows OS and Microsoft 365
- Strong troubleshooting and problem-solving skills
- CompTIA A+ or equivalent certification preferred
- Excellent communication and customer service abilities
- Familiarity with ITIL processes
- Experience with ticketing systems (ServiceNow/Jira)