Job Description
Join our dynamic team at TechFlow Solutions and kickstart your IT career tomorrow! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our Reno-based clients. As the first point of contact, you'll resolve hardware/software issues, maintain system integrity, and ensure seamless user experiences. If you thrive in fast-paced environments and love problem-solving, apply today and make an immediate impact!
Responsibilities
- Diagnose and resolve technical issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop hardware and software
- Manage active directory accounts and system permissions
- Document incidents and solutions using ITSM tools (ServiceNow)
- Collaborate with network and security teams for escalated issues
- Conduct user training on new systems and best practices
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 1+ years of help desk or technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, macOS, and Microsoft 365
- Strong troubleshooting skills for network/connectivity issues
- Excellent communication and customer service abilities
- Basic knowledge of Active Directory and VPN technologies
- Ability to prioritize tasks in a high-volume environment