Job Description
Join our dynamic IT team as a Help Desk Support Specialist and kickstart your career in technology! We're seeking motivated individuals with no prior experience to provide exceptional technical support to our diverse client base. As a key member of our service desk, you'll troubleshoot hardware/software issues, deliver clear solutions, and ensure seamless user experiences. We offer comprehensive training, career advancement opportunities, and a supportive environment where your growth is prioritized. If you're passionate about technology and eager to learn, apply today!
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems
- Manage user accounts, permissions, and access controls
- Document incidents, solutions, and asset inventory
- Collaborate with senior technicians on complex escalations
- Conduct periodic system health checks and maintenance
- Train users on new technologies and best practices
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and keyboard proficiency
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- Willingness to obtain industry certifications (CompTIA A+)
- Valid Florida driver's license for occasional on-site visits