Job Description
Join our award-winning IT team in Las Vegas as a Help Desk Support Specialist! We're seeking a customer-obsessed professional to deliver exceptional technical support to 500+ users across our dynamic organization. Enjoy modern office perks, career growth opportunities, and competitive benefits including health insurance, 401k matching, and professional development stipends. Be part of a forward-thinking company that values innovation and employee well-being.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools for hardware/software issues
- Manage ticketing system (ServiceNow) with SLA adherence and documentation
- Deploy and configure Windows/macOS endpoints, peripherals, and mobile devices
- Collaborate with network/security teams on incident resolution and preventive measures
- Train users on cybersecurity best practices and new system implementations
- Conduct quarterly IT audits and optimize support workflows
- Maintain accurate asset inventory and configuration management
Qualifications
- 2+ years of enterprise-level help desk experience with Service Desk certification
- Expertise in Windows 10/11, macOS, and Microsoft 365 administration
- Proficient with remote support tools (TeamViewer, AnyConnect) and ticketing systems
- CompTIA A+ or Network+ certification required (Security+ preferred)
- Strong diagnostic skills for hardware/network troubleshooting
- Experience with Active Directory, Group Policy, and endpoint protection
- Exceptional communication skills with ability to translate technical concepts
- Ability to work rotating shifts including weekends for 24/7 coverage