Job Description
Join Memphis Tech Solutions' dynamic IT team as an immediate hire Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical issues efficiently. This is your chance to launch or advance your IT career in Memphis' growing tech hub with flexible hours and competitive compensation.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Diagnose and resolve network connectivity problems
- Install and configure Windows/macOS systems and peripherals
- Manage helpdesk ticketing system with SLA compliance
- Create and maintain technical documentation
- Collaborate with IT team on infrastructure projects
- Train end-users on system best practices
Qualifications
- 1-3 years of IT help desk experience
- CompTIA A+ or equivalent certification
- Proficiency in Windows 10/11 and macOS troubleshooting
- Strong network fundamentals knowledge
- Excellent customer service and communication skills
- Experience with ServiceNow or similar ticketing systems
- Ability to lift 30lbs for equipment handling