Job Description
Join our dynamic IT team in Corpus Christi as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and resolve technical challenges across our organization. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment. Apply today and become part of our mission to empower seamless digital experiences!
Responsibilities
- Provide first-line technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity, system performance, and application problems
- Document all support tickets using IT service management tools (e.g., ServiceNow, Jira)
- Train employees on new technologies and security protocols
- Collaborate with IT teams to escalate complex issues and implement solutions
- Maintain asset inventory and perform system maintenance tasks
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- 2+ years in technical support or help desk role
- Proficiency in Windows OS, Microsoft Office 365, and networking fundamentals
- Strong troubleshooting skills and customer service orientation
- Experience with ticketing systems and remote support tools
- CompTIA A+ certification preferred
- Ability to work flexible shifts including occasional weekends