Job Description
Join our dynamic IT team in Milwaukee and become the frontline hero of our digital ecosystem! We're urgently seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to 500+ users across our growing organization. This critical role requires a blend of technical expertise and stellar communication skills to resolve hardware/software issues, optimize system performance, and ensure seamless daily operations. Enjoy a collaborative environment with cutting-edge technology, competitive benefits, and opportunities for professional growth in a company that values innovation and employee development.
Responsibilities
- Diagnose and resolve complex technical issues across Windows/macOS environments, including hardware failures, software glitches, and network connectivity problems
- Provide Tier 1-2 support via phone, email, and ticketing systems with 95% first-contact resolution rate
- Manage Active Directory accounts, software deployments, and security protocols across enterprise systems
- Create and maintain detailed technical documentation, SOPs, and troubleshooting guides
- Collaborate with network and security teams on incident response and system optimization
- Deliver user training on cybersecurity best practices and new technology implementations
Qualifications
- 3+ years of proven experience in corporate IT help desk support or Tier 1-2 technical support
- CompTIA A+, Network+, or similar industry certification required
- Expert knowledge of Windows 10/11, Office 365, and enterprise security protocols
- Proficiency with ticketing systems (ServiceNow, Jira) and remote desktop tools
- Exceptional problem-solving abilities with emphasis on root cause analysis
- Strong written and verbal communication skills with ability to translate technical concepts
- Experience with ITIL framework and service management best practices