Job Description
Join TechSolve Solutions and become the hero of our clients' technical challenges! We're seeking a dynamic Help Desk Support Specialist to deliver exceptional customer service and resolve IT issues with speed and precision. This contract position offers immediate start opportunities for motivated professionals ready to make an impact in Lubbock's growing tech scene. Enjoy flexible scheduling, competitive pay, and comprehensive training to elevate your IT career.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network systems
- Troubleshoot and resolve user issues with Windows OS, Microsoft Office Suite, and enterprise applications
- Manage service tickets through ticketing systems with SLA compliance
- Document resolutions and maintain accurate knowledge base entries
- Collaborate with IT teams on infrastructure improvements and security protocols
- Conduct new employee orientation for IT systems and software
Qualifications
- 1+ years of help desk or technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Active Directory, and network diagnostics
- Exceptional problem-solving and customer communication skills
- Ability to work independently and manage multiple priorities
- Valid Texas driver's license and reliable transportation