Job Description
Join our award-winning IT team in Detroit and become the hero of workplace technology! We're urgently seeking passionate Help Desk Support Specialists to deliver exceptional technical assistance to our growing client base. This is your opportunity to launch an exciting career in IT with industry-leading training and advancement opportunities.
Why Join Us?
- Competitive salary with performance bonuses
- Comprehensive benefits package (health/dental/vision)
- 401(k) with company matching
- Professional development stipend
- Modern downtown Detroit workspace
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Resolve 80% of tickets within SLA through remote troubleshooting
- Document incidents using ITSM tools (ServiceNow/Jira)
- Onboard new employees with device setup and account provisioning
- Collaborate with senior engineers on complex escalations
- Conduct quarterly cybersecurity awareness training sessions
Qualifications
- 2+ years in technical support or help desk environment
- CompTIA A+ or equivalent certification (or willingness to obtain)
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Experience with ticketing systems and remote support tools
- Exceptional customer service skills with conflict resolution ability
- Valid Michigan driver's license (for occasional site visits)