Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny Tampa, FL! We're offering a competitive $5,000 sign-on bonus for qualified candidates ready to deliver exceptional technical support. As a key member of our growing organization, you'll be the frontline hero resolving technical challenges and empowering users to maximize productivity. Enjoy a modern work environment, comprehensive benefits package, and clear career advancement paths in one of Florida's most vibrant tech hubs.
Responsibilities
- Deliver responsive technical support via phone, email, and remote tools for 500+ users
- Troubleshoot and resolve hardware/software issues including Windows 11, macOS, and Microsoft 365
- Manage service tickets using ServiceNow with 95% SLA adherence
- Deploy and configure workstations, printers, and network infrastructure
- Document procedures and create knowledge base articles for team scalability
- Collaborate with network and security teams on complex incident resolution
- Conduct user training sessions for new technology rollouts
Qualifications
- 2+ years of enterprise-level help desk experience with ticketing systems
- CompTIA A+ certification or equivalent technical credential
- Expertise in Active Directory, Office 365, and endpoint management
- Strong diagnostic skills for network connectivity issues
- Exceptional written/verbal communication with non-technical audiences
- Experience with remote support tools (TeamViewer, AnyDesk)
- Ability to lift 30lbs and perform basic hardware maintenance