Job Description
Join our innovative IT team as a Remote-Friendly Help Desk Support Specialist in sunny St. Petersburg, FL! We're seeking a tech-savvy professional to deliver exceptional remote support to our growing client base. Enjoy flexible work arrangements while making a tangible impact in a collaborative environment. This role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in one of Florida's most vibrant cities.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document all support tickets and maintain accurate knowledge base articles
- Collaborate with senior engineers on complex escalations
- Train end-users on best practices for digital security
- Monitor ticket queues and maintain SLA compliance
- Contribute to IT infrastructure improvement projects
Qualifications
- 3+ years of remote help desk experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS OS and Active Directory
- Strong diagnostic skills for hardware/network issues
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision
- Valid Florida driver's license for occasional on-site support