Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Plano, TX! We're seeking a tech-savvy professional to deliver exceptional user support and drive digital transformation. Enjoy competitive benefits, growth opportunities, and a collaborative environment at TechSolutions Inc.
Responsibilities
- Resolve Tier 1-2 technical issues via phone, email, and remote support
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage Active Directory, Office 365, and network connectivity
- Document incidents, resolutions, and asset management procedures
- Collaborate with Tier 3 engineers for complex escalations
- Train users on security best practices and software updates
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator
- Proficiency in remote support tools (TeamViewer, SCCM)
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent communication and customer service skills
- Ability to prioritize tasks in fast-paced environments