Job Description
Join our award-winning IT support team in the heart of Philadelphia! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. This hybrid role combines on-site collaboration at our modern Center City office with remote flexibility, offering an exciting opportunity to advance your career in a dynamic environment. You'll be the first point of contact for troubleshooting hardware, software, and network issues while maintaining our reputation for stellar customer service.
What We Offer:
- Comprehensive benefits package including health/dental/vision
- Professional development budget for certifications
- Clear career advancement pathways
- Collaborative team culture with regular innovation sessions
Responsibilities
- Diagnose and resolve technical issues across Windows/macOS environments
- Provide Tier 1/2 support via phone, email, and remote desktop
- Manage ticket lifecycle in ServiceNow system with SLA adherence
- Deploy and configure new hardware/software deployments
- Document procedures and create knowledge base articles
- Collaborate with network/security teams on escalated issues
- Conduct user training sessions on IT best practices
Qualifications
- 2+ years of hands-on help desk or Tier 1 support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Active Directory, Office 365, and VPN solutions
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written and verbal communication abilities
- Experience with ITIL service management practices
- Ability to work independently and prioritize competing tasks
- Valid Pennsylvania driver's license (occasional site visits required)