Job Description
Launch your IT career with TechSolutions Inc. in sunny El Paso! We're seeking motivated Help Desk Support Specialists to join our dynamic team. No experience needed – we provide comprehensive training and mentorship to help you succeed. Enjoy competitive pay, growth opportunities, and a supportive work environment. Apply today and start your journey in technology!
Responsibilities
- Provide technical support via phone, email, and chat for internal and external customers
- Diagnose and resolve hardware/software issues including Windows, macOS, and mobile devices
- Manage service tickets using Zendesk and maintain accurate documentation
- Install, configure, and troubleshoot network equipment and peripherals
- Collaborate with IT teams to escalate complex issues and implement solutions
- Create knowledge base articles to improve self-service options
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and troubleshooting skills
- Strong customer service mindset and communication abilities
- Ability to learn technical concepts quickly
- Patience and problem-solving aptitude
- Reliable transportation and punctuality
- Willingness to obtain CompTIA A+ certification (company-sponsored)