Job Description
Join our dynamic IT team in San Antonio as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. Enjoy a collaborative environment with modern tools, competitive compensation, and opportunities for career growth. Apply today to become part of our innovative team!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage service ticket systems with SLA adherence
- Deploy and configure desktop/laptop systems for new hires
- Train users on company applications and security protocols
- Document solutions and maintain knowledge base articles
- Collaborate with network and security teams on complex issues
- Monitor system health and perform preventative maintenance
Qualifications
- 2+ years of help desk or technical support experience
- Proficiency with Windows OS and Active Directory
- CompTIA A+ or equivalent certification preferred
- Strong troubleshooting and customer service skills
- Experience with ticketing systems (ServiceNow, Jira)
- Basic networking knowledge (TCP/IP, DNS)
- Ability to lift 25lbs for equipment handling
- High school diploma or equivalent required