Job Description
Join Nashville's premier tech hub as a Help Desk Support Specialist at NashTech Solutions! We're seeking a customer-focused professional to deliver exceptional technical support to our growing client base. Enjoy competitive benefits, flexible work arrangements, and career advancement opportunities in Music City's thriving tech scene.
Responsibilities
- Provide first-line technical support via phone, email, and remote access for hardware/software issues
- Diagnose and resolve network connectivity, security, and application problems
- Document all support cases in IT service management systems
- Train end-users on new technology implementations
- Collaborate with senior engineers on complex technical escalations
- Maintain accurate inventory of IT assets and software licenses
Qualifications
- 2+ years of experience in IT help desk or desktop support
- CompTIA A+ or equivalent technical certification
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong customer service skills with conflict resolution experience
- Experience with ticketing systems (ServiceNow, Zendesk preferred)
- Ability to work flexible hours including occasional on-call duties