Job Description
Join our award-winning IT team in the heart of San Francisco! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our dynamic workforce. Enjoy a competitive salary plus a $5,000 sign-on bonus for joining our innovative environment. You'll be the first point of contact for troubleshooting hardware, software, and network issues while contributing to our culture of continuous improvement.
We offer comprehensive benefits including health insurance, 401(k) matching, and professional development stipends. Our modern downtown office features collaborative spaces and flexible work arrangements to support your success.
Responsibilities
- Provide first-level technical support for 500+ employees via phone, email, and in-person
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage ticketing system (ServiceNow) with SLA adherence and documentation
- Deploy and configure new workstations using imaging tools
- Collaborate with network and security teams on escalated issues
- Create knowledge base articles and training materials
- Participate in IT projects including software rollouts and system upgrades
Qualifications
- 2+ years of help desk or tier-1 IT support experience
- CompTIA A+ or similar certification preferred
- Proficiency in Active Directory, Office 365, and remote desktop tools
- Strong problem-solving skills with customer service focus
- Experience with ticketing systems (Jira, Zendesk, or ServiceNow)
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Ability to lift 30 lbs and work flexible hours during system updates