Job Description
Join our dynamic IT team as an immediate hire Help Desk Support Specialist in San Jose, CA! We're seeking a tech-savvy professional to deliver exceptional user support and maintain seamless IT operations. This is your chance to make an immediate impact in a fast-paced environment while advancing your career in enterprise-level technical support. Apply today and start tomorrow!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools for 500+ employees
- Diagnose and resolve hardware/software issues including Windows/macOS, networking, and cloud applications
- Manage service desk tickets using ServiceNow with 95% SLA adherence
- Deploy and configure workstations, peripherals, and mobile devices
- Document solutions in knowledge base and create user training materials
- Collaborate with network/infrastructure teams on complex escalations
- Conduct quarterly system health checks and preventive maintenance
Qualifications
- 2+ years of enterprise help desk experience with Microsoft 365/Azure
- CompTIA A+/Network+ or equivalent certification required
- Expert troubleshooting skills for Windows 10/11 and macOS
- Experience with remote support tools (TeamViewer, AnyDesk)
- Strong customer service skills with conflict resolution abilities
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Ability to lift 30lbs for equipment deployment
- Available for on-call rotation (1 week/month)