Job Description
Join our dynamic IT team in Plano, TX as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and drive digital transformation. Enjoy competitive benefits, flexible work arrangements, and opportunities for growth in a collaborative environment. Apply today to start your career in high-demand IT support!
Responsibilities
- Resolve Tier 1-2 technical issues via phone, email, and remote support
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage Active Directory accounts, permissions, and group policies
- Document incidents, solutions, and asset updates in ServiceNow
- Collaborate with network/security teams on escalated issues
- Conduct user training on software/hardware best practices
Qualifications
- 2+ years in technical support or help desk environment
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency in Windows 10/11, Office 365, and remote tools
- Strong analytical and communication skills
- Experience with ticketing systems (ServiceNow preferred)
- Ability to prioritize tasks in fast-paced settings