Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Arlington, TX! We provide all necessary equipment including high-performance laptops, dual monitors, and specialized software to ensure your success. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a supportive environment.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage ticketing system with SLA adherence and resolution prioritization
- Install, configure, and maintain desktop/laptop equipment
- Train end-users on new systems and best practices
- Collaborate with network and security teams for complex escalations
- Document processes and maintain knowledge base articles
- Monitor system health and proactively address vulnerabilities
Qualifications
- 2+ years of help desk or desktop support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong diagnostic and troubleshooting abilities
- Excellent verbal/written communication skills
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Ability to work flexible shifts including occasional after-hours support