Job Description
Join TechAlbuquerque Solutions as a Help Desk Support Specialist and become the frontline hero of our IT operations! We're seeking a tech-savvy professional to deliver exceptional customer service while resolving technical challenges for our diverse client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in New Mexico's thriving tech hub. Apply today to start your journey with a company that values innovation and employee development.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network systems
- Diagnose and resolve complex user issues with Windows, macOS, and mobile devices
- Document support tickets using ServiceNow and maintain detailed knowledge base articles
- Collaborate with IT infrastructure team on system upgrades and security patches
- Train users on new technologies and best practices for digital security
- Monitor system performance and proactively address potential technical risks
Qualifications
- 3+ years of experience in IT help desk or technical support roles
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and cloud platforms
- Strong analytical skills with ability to troubleshoot complex systems
- Excellent communication and customer service abilities
- Experience with ticketing systems like ServiceNow or Zendesk