Job Description
Join TechSolutions Inc., Pittsburgh's leading IT innovator, as a Help Desk Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical support to our growing client base. Enjoy a collaborative environment, cutting-edge technology, and competitive benefits including health insurance, 401(k) matching, and professional development opportunities. Be part of a team that values problem-solving excellence and career growth in the heart of Pittsburgh's thriving tech scene.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage service tickets in ITSM systems with SLA adherence
- Document solutions in knowledge base for team reference
- Collaborate with network/server teams on complex escalations
- Train users on security protocols and software best practices
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years experience in IT help desk or technical support
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong troubleshooting skills for hardware/software issues
- Excellent communication and customer service abilities
- Familiarity with ITIL processes and ticketing systems
- Ability to work independently and prioritize tasks effectively