Job Description
Join our dynamic IT team in sunny St. Petersburg, FL as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. Enjoy competitive compensation, comprehensive benefits, and a vibrant workplace culture in Florida's tech hub. Apply today to launch your career with a forward-thinking organization committed to innovation and employee growth.
Responsibilities
- Diagnose and resolve hardware/software issues across 150+ endpoints
- Provide Tier 1/2 support via phone, email, and ticketing systems
- Deploy and configure Windows/macOS workstations and peripherals
- Document troubleshooting procedures in knowledge base
- Collaborate with network/security teams on complex incidents
- Train users on security protocols and best practices
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years in IT help desk or desktop support role
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and VPNs
- Experience with ticketing systems (ServiceNow/Jira)
- Strong Windows 10/11 and macOS troubleshooting skills
- Excellent written/verbal communication abilities
- Ability to prioritize tasks in fast-paced environments