Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny Jacksonville, FL! We're seeking a tech-savvy professional to deliver exceptional user support while advancing your career in a growth-oriented environment. Enjoy competitive benefits, modern workspace, and opportunities for professional development. Be the hero who resolves technical challenges and empowers colleagues to work efficiently.
Our culture values innovation, collaboration, and work-life balance. With Jacksonville's thriving tech scene and affordable living, this is your chance to make an impact while enjoying coastal city life.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues for 500+ users
- Manage ticket lifecycle using ServiceNow platform
- Deploy and configure Windows/macOS systems and peripherals
- Document SOPs and create user training materials
- Collaborate with network/security teams on complex incidents
- Monitor system health and proactively address vulnerabilities
Qualifications
- 2+ years of enterprise help desk experience
- CompTIA A+/Network+ certifications required
- Expertise in Active Directory, Office 365, and VPNs
- Strong troubleshooting methodology (logical approach)
- Exceptional communication and empathy skills
- Experience with ServiceNow or Jira ticketing systems
- Valid Florida driver's license for occasional on-site support