Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Baton Rouge! Enjoy weekly paychecks while providing critical technical support to our diverse client base. We're seeking a customer-focused professional to deliver exceptional service and resolve technical challenges efficiently. If you're passionate about technology and helping others thrive, this is your opportunity to grow with us.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1/2 support via phone, email, and ticketing systems
- Document all interactions and resolutions in ITSM software
- Install and configure workstations, peripherals, and network devices
- Train end-users on software applications and security protocols
- Collaborate with senior engineers on complex technical escalations
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of technical support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification preferred
- Proficiency with remote support tools (TeamViewer, AnyDesk, etc.)
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent verbal/written communication skills
- Ability to prioritize tasks in fast-paced environments
- Customer service mindset with patience and problem-solving aptitude
- Valid Louisiana driver's license for occasional on-site support