Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Greensboro, NC! We're seeking a customer-focused professional to deliver exceptional technical support and drive digital transformation. Enjoy competitive benefits, growth opportunities, and a collaborative environment where your problem-solving skills shine. Apply today to become part of our award-winning company culture!
Responsibilities
- Resolve hardware/software issues via phone, email, and remote support
- Install, configure, and troubleshoot desktop/laptop systems
- Manage service tickets and document resolutions in ITSM systems
- Train users on security protocols and best practices
- Collaborate with network and security teams on complex incidents
- Contribute to knowledge base articles and SOP documentation
Qualifications
- 2+ years of IT help desk experience or equivalent certification
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong diagnostic skills for network connectivity issues
- Excellent written/verbal communication abilities
- CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator
- Customer service mindset with patience and empathy
- Ability to prioritize tasks in fast-paced environments