Job Description
Join our dynamic tech hub in San Francisco as an immediate hire Help Desk Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical assistance to our diverse team. This role offers rapid onboarding, competitive compensation, and the opportunity to work with cutting-edge technologies in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1/2 support via phone, email, and ticketing systems
- Manage user accounts, permissions, and access controls
- Document incidents, solutions, and knowledge base articles
- Collaborate with IT infrastructure team on complex escalations
- Conduct employee training on security protocols and best practices
Qualifications
- 3+ years of enterprise-level help desk experience
- Proficiency in Active Directory, Office 365, and cloud services
- CompTIA A+ or equivalent certification required
- Strong diagnostic skills for network connectivity issues
- Excellent written/verbal communication abilities
- Experience with ServiceNow or Jira ticketing systems
- Ability to work rotating on-call shifts