Job Description
Join TechSolutions Pro as a Help Desk Support Specialist and enjoy the stability of weekly pay while making a real impact! We're seeking a tech-savvy professional to provide exceptional customer service and resolve technical issues for our diverse client base in sunny St. Petersburg. This role offers growth opportunities, competitive benefits, and the unique advantage of weekly paychecks to support your financial needs.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage IT service tickets using ticketing systems (e.g., Jira, Zendesk)
- Install, configure, and troubleshoot Windows/macOS environments
- Document technical procedures and knowledge base articles
- Collaborate with IT teams on network and security initiatives
- Provide training to end-users on new technologies
Qualifications
- 1+ years of technical support experience in Windows/macOS environments
- CompTIA A+ or similar certification preferred
- Proficiency in Active Directory, VPNs, and cloud services (Office 365)
- Exceptional communication and problem-solving skills
- Experience with remote support tools (e.g., TeamViewer, AnyDesk)
- Ability to work flexible hours including occasional evenings