Job Description
Join our dynamic IT team as a Help Desk Support Specialist with flexible scheduling options! We're seeking a customer-focused professional to deliver exceptional technical support to our diverse user base. Enjoy the freedom to adapt your work hours while maintaining core business hours availability. This role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide remote and in-person technical support for hardware, software, and network issues
- Diagnose and resolve user problems efficiently with clear communication
- Document tickets and maintain accurate incident logs in ITSM systems
- Install, configure, and upgrade computer systems and peripherals
- Collaborate with senior technicians on complex troubleshooting
- Conduct user training on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years in technical support or help desk environment
- Proficiency with Windows/macOS, Microsoft Office Suite, and network fundamentals
- Strong diagnostic and problem-solving abilities
- Excellent verbal/written communication skills
- Experience with ITSM tools (ServiceNow, Jira, etc.)
- CompTIA A+ certification preferred
- Ability to work flexible hours including evenings/weekends as needed