Job Description
Join our dynamic IT team in sunny Miami and kickstart your career with an exciting $3,000 sign-on bonus! TechSolutions Inc. is seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our diverse client base. Enjoy competitive compensation, comprehensive benefits, and a vibrant workplace culture in one of America's most exciting cities. Apply today and become part of our award-winning technology family!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document incidents, resolutions, and asset configurations using ServiceNow
- Train users on new technologies and best practices for digital security
- Collaborate with senior engineers on complex infrastructure projects
- Monitor system alerts and proactively address potential disruptions
- Conduct periodic hardware/software audits and updates
Qualifications
- 2+ years of experience in IT help desk or technical support roles
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- CompTIA A+ or equivalent certification required
- Strong troubleshooting skills for network, security, and endpoint issues
- Excellent written/verbal communication and customer service abilities
- Experience with service desk tools (ServiceNow, Zendesk, Jira)
- Basic knowledge of cloud platforms (AWS/Azure) and virtualization
- Ability to work rotating shifts including occasional weekends