Job Description
Join our dynamic IT team at TechSolve Solutions as a Help Desk Support Specialist in Oakland! We're seeking a customer-focused professional to deliver exceptional technical support to our diverse workforce. This is your opportunity to make an impact in a collaborative environment while advancing your career in information technology. We offer competitive compensation, comprehensive benefits, and ongoing professional development opportunities.
Our ideal candidate thrives in fast-paced settings, possesses strong problem-solving abilities, and is passionate about delivering outstanding user experiences. You'll be the first point of contact for technical issues, ensuring seamless operations across our organization. If you're ready to grow with a forward-thinking company, apply today!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Install, configure, and maintain desktop/laptop hardware and peripherals
- Document all support tickets using ITIL-compliant service desk software
- Collaborate with senior IT staff on complex troubleshooting and system deployments
- Develop and maintain technical documentation and user guides
- Conduct user training sessions for new software and security protocols
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+ preferred)
- 3+ years of experience in technical support or help desk environments
- Proficiency with Windows/macOS, Active Directory, and cloud platforms (O365, G-Suite)
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent communication and customer service skills
- Experience with ticketing systems (ServiceNow, Zendesk, Jira Service Desk)
- Ability to prioritize tasks and manage multiple incidents simultaneously