Job Description
Join Nevada Tech Solutions, a leading IT service provider in the Las Vegas Valley, as a Help Desk Support Specialist. We're seeking a customer-focused professional to deliver exceptional technical support to our diverse client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in our collaborative, fast-paced environment.
Responsibilities
- Provide remote and in-person technical support for hardware, software, and network issues
- Diagnose and resolve Tier 1-2 IT problems with efficiency and professionalism
- Document all interactions and solutions in our service management system
- Collaborate with senior engineers to escalate complex technical challenges
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT or equivalent experience (3+ years in support roles)
- CompTIA A+ certification or equivalent technical proficiency
- Strong knowledge of Windows OS, Microsoft Office 365, and networking fundamentals
- Excellent troubleshooting skills and customer service aptitude
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Ability to work flexible hours including occasional evenings