Job Description
Join TechSolutions Inc. and jumpstart your IT career with our $2,500 sign-on bonus for qualified Help Desk Support Specialists in Toledo! We're seeking tech-savvy professionals to deliver exceptional user support while advancing their skills in a collaborative environment.
As a key member of our IT team, you'll resolve technical challenges across hardware, software, and network systems. Enjoy competitive benefits, continuous learning opportunities, and the chance to make an immediate impact. Ready to accelerate your career? Apply today and receive your sign-on bonus upon completion of 90 days!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues including OS, productivity suites, and peripheral devices
- Document tickets in ServiceNow with detailed resolution steps and preventive measures
- Deploy and configure workstations, laptops, and mobile devices
- Assist with network connectivity troubleshooting (VPN, Wi-Fi, LAN)
- Collaborate with senior engineers on complex escalations
- Conduct employee onboarding training for IT systems
Qualifications
- 1-3 years of IT help desk or technical support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Microsoft 365, and Active Directory
- Strong diagnostic and problem-solving abilities
- Excellent written/verbal communication skills
- Experience with ticketing systems (ServiceNow preferred)
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Ability to lift 25lbs for equipment handling