Job Description
Join our award-winning IT support team in Oakland and become the hero behind our seamless technology experience! We're seeking a passionate Help Desk Support Specialist to deliver exceptional service across our dynamic organization. Enjoy a modern workspace with cutting-edge tools, competitive benefits, and clear pathways to career advancement in one of California's most vibrant tech hubs.
As a key member of our operations team, you'll troubleshoot hardware/software issues, optimize user experiences, and contribute to our zero-downtime infrastructure. We invest heavily in your professional growth through certifications, mentorship programs, and quarterly tech workshops.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage service tickets using Jira/Servicenow with SLA adherence
- Deploy and configure mobile devices (iOS/Android) in MDM environments
- Create knowledge base articles and training documentation
- Collaborate with network/security teams on incident escalation
- Support hybrid workforce with VPN/remote access troubleshooting
- Conduct quarterly IT security awareness training sessions
Qualifications
- 2+ years of enterprise-level help desk support experience
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and endpoint management
- Experience with ticketing systems (ServiceNow preferred)
- Strong written/verbal communication skills
- Ability to prioritize tasks in high-pressure situations
- Bachelor's degree in IT or related field preferred
- Basic networking knowledge (TCP/IP, DNS, DHCP)