Job Description
Join our dynamic IT team at Pacific Tech Solutions as a Help Desk Support Specialist in Honolulu! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical challenges for our diverse client base. Enjoy competitive compensation, comprehensive benefits, and a supportive environment where your expertise makes a tangible impact. If you're passionate about technology and helping others thrive, apply today and become part of Hawaii's premier tech support team.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network, security, and system performance problems
- Document all interactions and solutions using IT service management tools
- Install, configure, and maintain workstations, printers, and mobile devices
- Train end-users on software applications and security best practices
- Collaborate with senior IT staff on complex incident escalations
- Monitor system health and proactively address potential disruptions
Qualifications
- 2+ years of experience in IT help desk or technical support role
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent communication and customer service skills
- CompTIA A+ or equivalent certification preferred
- Experience with ITIL service management practices
- Ability to prioritize tasks in fast-paced environments
- Valid Hawaii driver's license (for occasional on-site support)