Job Description
Join TechSolutions Corp, a leading IT services provider, and kickstart your career in tech with our weekly-paying Help Desk Support position! We're seeking passionate individuals to deliver exceptional technical assistance to our clients in Corpus Christi, TX. Enjoy the stability of full-time employment with the convenience of weekly paychecks while working in a collaborative environment that values growth and innovation.
This role is perfect for tech-savvy problem-solvers who thrive in customer-facing positions. You'll be the first point of contact for resolving technical issues, ensuring seamless operations for our diverse client base. We offer comprehensive training, career advancement opportunities, and a supportive team culture.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote access for hardware/software issues
- Diagnose and resolve network connectivity problems, printer malfunctions, and application errors
- Document all interactions and resolutions in our ticketing system with detailed notes
- Collaborate with senior technicians to escalate complex issues and implement solutions
- Conduct user training on new software and system updates
- Maintain accurate inventory of IT assets and assist with setup/deployment
- Follow ITIL best practices for incident management and service delivery
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 1+ years of help desk or customer support experience
- CompTIA A+ or similar certification (or willingness to obtain within 90 days)
- Proficiency with Windows OS, Microsoft Office Suite, and basic networking concepts
- Exceptional communication skills and patience when troubleshooting user issues
- Ability to work flexible hours including occasional weekends on-call rotation
- Valid Texas driver's license and reliable transportation
- Basic knowledge of cybersecurity protocols and data protection standards