Job Description
Join our dynamic IT team in Albuquerque as a Help Desk Support Specialist! We're seeking a customer-focused tech enthusiast to resolve technical issues, deliver exceptional support, and drive digital transformation across our organization. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in a collaborative environment.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues (Windows OS, Microsoft 365, cloud applications)
- Manage user accounts and permissions using Active Directory
- Document incidents, resolutions, and asset management in ITSM tools
- Collaborate with network and security teams on escalated issues
- Conduct new employee IT onboarding and training sessions
Qualifications
- 2+ years of help desk or technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, networking basics, and troubleshooting methodologies
- Strong customer service skills with ability to communicate technical concepts clearly
- Experience with ITIL practices and ticketing systems (ServiceNow/Jira)
- Valid driver's license and reliable transportation