Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Albuquerque! InnovateTech Solutions is seeking a customer-focused professional to deliver exceptional technical support to our growing client base. This role offers competitive compensation, comprehensive benefits, and clear career advancement paths in a collaborative environment.
As the first point of contact for technical issues, you'll troubleshoot hardware/software problems, implement solutions, and document processes with precision. Ideal candidates combine technical expertise with outstanding communication skills and a passion for problem-solving.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and on-site technical support via phone, email, and ticketing systems
- Manage active service tickets with SLA adherence and customer satisfaction focus
- Deploy and configure desktop/laptop systems with standardized imaging tools
- Document technical procedures and maintain knowledge base articles
- Collaborate with network and security teams on complex incident resolution
- Train end-users on system functionality and security best practices
Qualifications
- 2+ years of professional IT help desk support experience
- CompTIA A+ or equivalent industry certification required
- Proficiency in Active Directory, Office 365, and remote access tools
- Strong diagnostic skills for network connectivity and peripheral issues
- Excellent written/verbal communication with customer-first mindset
- Familiarity with ITIL service management principles
- Ability to work flexible hours including occasional on-call rotations
- Valid New Mexico driver's license for occasional site visits