Job Description
Join our innovative IT team as a Help Desk Support Specialist in Minneapolis! We're seeking a customer-focused professional to deliver exceptional technical support to our growing enterprise client base. This role offers dynamic challenges, growth opportunities, and the chance to work with cutting-edge technologies in a collaborative environment.
At TechFlow Solutions, we value technical expertise, problem-solving skills, and a passion for customer service. You'll be the first point of contact for resolving technical issues, ensuring seamless operations, and enhancing user experience across our organization.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and remote access
- Diagnose and resolve complex system problems using ticketing systems (ServiceNow/Jira)
- Install, configure, and maintain workstations, laptops, and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with network and security teams on escalated issues
- Conduct user training on new technologies and security protocols
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of experience in corporate IT help desk support
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11, Active Directory, and Microsoft 365
- Experience with remote support tools (TeamViewer, AnyConnect)
- Strong troubleshooting skills for hardware, software, and network connectivity
- Excellent written and verbal communication abilities
- Ability to manage multiple priorities in a fast-paced environment
- Basic knowledge of cybersecurity best practices